At Zyl Kora, we want you to feel satisfied with your purchase. If you are not happy with your order, we provide a simple return and refund process as outlined below.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect
• The return request is made within 14 days of delivery
• The product is unused and returned in its original packaging

Our products include sunscreen lotions, skin hydration products, and daily skin care essentials.

2. Non-Returnable Items

The following items cannot be returned:

• Products showing signs of use or customer-caused damage
• Items returned after the return period has expired
• Products missing original packaging, seals, or accessories

3. Refund Process

After receiving and inspecting your returned item:

• We will notify you regarding the approval or rejection of your refund
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

4. Exchange Policy

We only replace items if they arrive damaged or defective. For exchange requests, please contact our support team for assistance.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is incorrect or defective
• Shipping charges are non-refundable

6. Order Cancellations

Orders may only be cancelled before shipment. Once shipped, orders must follow the return process outlined above.

7. Contact Us

If you have questions about returns or refunds, contact us at:

🌐 Website: Zyl Kora
📧 Email: info@zylkora.com
📍 Address: 104 Valley Acres Dr, Whiteville, NC 28472
📞 Phone: +1 917 277 6113